Privacy Policy naga15 — Our Commitment to Protecting Your Information

1 Information We Collect

Naga15 collects your personal information in several ways depending on your interaction with our platform. We only collect data that is genuinely necessary to operate our services safely and efficiently.

Information you provide directly:

• Full name, date of birth, and national ID or passport number upon account registration.
• Email address, phone number, and residential address for communication and verification purposes.
• Financial information such as bank account or e-wallet details for processing deposits and withdrawals.
• Identity verification documents (KYC) such as a copy of your ID card, utility bill, or bank statement.
• Any additional information you share when contacting our customer support team.

Information collected automatically:

• IP address, device type, operating system, and web browser version you are using.
• Platform usage data including pages visited, session duration, and gaming activity.
• General location information based on IP address for geographic compliance purposes.
• Server log data recording every request made to our systems.

2 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. naga15 uses your personal data for the following purposes:

Purpose of Use	Types of Data Used
Member account operation and management	Name, email, phone number, password
Financial transaction processing	Payment details, banking information, transaction history
Identity verification (KYC)	Identification documents, date of birth, address
Fraud prevention and anti-money laundering	Usage patterns, IP address, transaction data
Service communications and customer support	Email, phone number, conversation history
Platform improvement and user experience	Usage data, feedback, activity logs
Compliance with legal and regulatory requirements	All relevant data categories

Naga15 will not use your data for any purpose other than those stated above without first obtaining your consent.

3 Legal Basis for Processing

Every data processing activity we carry out has a solid legal basis. Depending on the context, we process your data based on:

• Contract execution: Processing required to carry out the service agreement between you and naga15, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and regulatory reporting requirements.
• Legitimate interest: Processing for fraud prevention, platform security, and service improvement purposes that do not affect your fundamental rights.
• Consent: For specific purposes such as marketing communications, we only process your data after obtaining your explicit consent, which can be withdrawn at any time.

4 Data Sharing

Naga15 does not sell or trade your personal data. However, in certain limited situations, we may need to share your data with the following parties:

• Payment service providers: To process deposits and withdrawals, the required transaction details are shared with approved payment providers that comply with PCI-DSS security standards.
• Gaming software providers: Game session information required to operate games is shared with our gaming platform providers.
• Authorities and regulatory bodies: naga15 will disclose the necessary data if directed by the relevant authorities or as required by law.
• Technical service providers: Infrastructure partners such as cloud and cybersecurity service providers that help us operate the platform securely.

All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

5 International Data Transfers

As naga15 operates as a global platform, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, we ensure an equivalent level of protection through:

• Use of approved standard contractual clauses for international data transfers.
• Ensuring data recipients outside the country comply with equivalent or higher data protection standards.
• Assessing the level of protection in each recipient country before any transfer is approved.

6 Data Retention Period

Naga15 retains your personal data for as long as your account is active and for any additional period required after account closure to comply with legal obligations. Specifically:

• Account and transaction data is retained for a minimum of 5 years after account closure to comply with financial and anti-money laundering legal requirements.
• Customer support communication records are retained for 2 years after case resolution.
• Technical and security log data is retained for 12 months for forensic and security purposes.
• Marketing data and cookies are stored for the duration of the consent given or until you withdraw your consent.

Once the retention period ends, your data will be securely deleted or anonymized using procedures that meet industry standards.

7 Use of Cookies

Naga15 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Necessary Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Analytics Cookies: Helping us understand how members use the platform for improvement purposes. Data collected is in aggregate form and does not identify individuals.
• Preference Cookies: Storing your personal settings such as preferred language and display preferences so you do not need to reset them on each visit.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality.

8 Data Security

Naga15 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest for all sensitive information such as passwords and financial details.
• Role-based access controls ensuring that only authorized personnel can access sensitive data.
• Continuous 24/7 security monitoring and intrusion detection systems.
• Regular security testing including penetration testing by independent security experts.
• Tested incident response procedures to ensure swift action in the event of a data breach.

While we implement all reasonable security measures, no digital system can be guaranteed 100% secure. You also play an important role by keeping your password and login credentials confidential.

9 Children's Privacy

The naga15 platform is restricted to users aged 18 years and above only. We do not knowingly collect, store, or process personal data from individuals under the age of 18. Should we find that a minor's data has been collected without our knowledge, that data will be deleted immediately and the associated account will be terminated.

Parents or guardians who suspect their child has registered an account on naga15 are urged to contact our support team immediately for prompt action.

10 Third-Party Links

The naga15 platform may contain links or integrations with third-party services such as payment providers and gaming platforms. This Privacy Policy applies only to data collection and processing by naga15.

Naga15 is not responsible for the privacy practices of any third party. We encourage you to read the privacy policy of each third-party service you use in the context of the naga15 platform.

11 Privacy Policy Updates

Naga15 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new technologies we adopt. Any material changes will be communicated to you via your registered email or a prominent notice on the platform at least 14 days before the changes take effect.

The latest update date is always shown at the top of this document. Continued use of the platform after changes take effect indicates your acceptance of the revised policy. We encourage you to review this page periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the naga15 privacy team through the following channels:

• Email: [email protected]
• Live Support: Through the live chat feature on the naga15 platform, available 24 hours a day, 7 days a week.
• Help Center: Visit the page FAQ us for answers to frequently asked questions about privacy and security.

We are committed to responding to all privacy-related inquiries within 3 working days. For more complex requests such as data deletion or data export, processing may take up to 30 working days depending on the complexity of the request.